Easy Returns. Fair Refunds.
We aim to make the return and refund process as simple and transparent as possible. Please read our policy below before returning any product.
1. Return Eligibility
Items must be unused, in original condition and packaging with all tags and accessories.
2. Return Timeframe
Returns must be requested within 90 days of the date you received your order.
3. Inspection Process
Returned items will be inspected upon receipt to confirm eligibility for a refund or exchange.
4. Refund Processing
Approved refunds are processed within 10 business days of receiving the returned item.
5. Exchanges
We are happy to exchange items if the product is in stock and available.
6. Damaged or Incorrect Items
Please contact us within 48 hours if your item is damaged or you’ve received the wrong item.
How to Return an Item
Contact Us
Email or call our team to request a return authorization.
Pack Your Item
Pack the item securely in its original packaging with all accessories.
Send It Back
Ship the item to us using a trackable shipping method.
We Inspect
Our team will inspect the item once we receive it.
Refund Approved
Once approved, your refund will be processed.
All Done
You’ll receive a confirmation once your refund is issued.
We’re Here for You
If you have any questions about returns or refunds, our friendly team is ready to help.
- Text: +61 468 107 118
- info@outboardandsmallengines.com.au
- Australia & New Zealand
Frequently Asked Questions
Yes, provided it meets our return eligibility requirements and is unused in its original packaging.
Australian returns ship back free using our prepaid return label. For international orders, return shipping is the responsibility of the customer and the original shipping cost is non-refundable.
Approved refunds are generally processed within 10 business days of us receiving the returned item.
Used items are generally not eligible unless covered by warranty or Australian Consumer Law.
Please contact us within 48 hours and include photographs of the damage.
Still Have Questions?
Our marine specialists are happy to help.