❓ Frequently Asked Questions (FAQ) | OUTBOARD AND SMALL ENGINES

🛍️ Do you ship across Australia?

Yes — we offer free standard shipping Australia-wide.
Orders are dispatched within 1–2 business days and typically arrive in 4–9 business days.

🌍 Do you ship internationally?

Yes — we now offer international shipping to over 90 countries.

  • Flat rate: AUD $250

  • Delivery time: 8–16 business days
    All international shipments include full tracking.

🔁 What is your return policy?

We accept returns of new or slightly used items within 90 days of delivery.

  • Domestic (Australia): Free return label provided

  • International: Customer covers return shipping; original AUD $250 shipping fee is non-refundable
    Refunds are processed within 10 business days after receiving and inspecting the item.
    View our full Returns & Refunds Policy for details.

🛡️ What warranty do you offer?

All products include a 3 to 5-year warranty covering manufacturing defects.

To file a claim:

See our Warranty Policy for full details.

💳 What payment methods do you accept?

We accept the following secure payment options:

  • Visa / Mastercard

  • Bank Transfer

  • Apple Pay

  • Zelle

  • Bitcoin (via supported gateways)

All transactions are encrypted and protected by industry-standard security protocols.

🔧 Do you sell new or refurbished products?

Yes — we sell both brand-new and professionally refurbished products.
The condition of each item is clearly listed on its product page.

📞 How can I contact you?

You can reach our support team via:

🧾 Do your prices include tax?

Yes — all prices are in AUD and include GST.

📦 How can I track my order?

Once your order ships, you’ll receive an email with a tracking number.
Please allow up to 48 hours for the tracking link to activate.

🛠️ Do you offer installation or servicing?

Not currently. However, we’re happy to assist with setup questions or recommend qualified marine service providers in your area.

📞 Our Contacts

Email: info@outboardandsmallengines.com.au
Phone: +xxxxxxxxxx

🏬 Our Store Address

OUTBOARD AND SMALL ENGINES
123 Bosworth Road
Bairnsdale VIC 3875
Australia

📧 info@outboardandsmallengines.com.au
📞 +xxxxxxxxxx
🌐 www.outboardandsmallengines.com.au

🕒 Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

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