FAQ
❓ Frequently Asked Questions (FAQ) | OUTBOARD AND SMALL ENGINES
🛍️ Do you ship across Australia?
Yes — we offer free standard shipping Australia-wide.
Orders are dispatched within 1–2 business days and typically arrive in 4–9 business days.
🌍 Do you ship internationally?
Yes — we now offer international shipping to over 90 countries.
Flat rate: AUD $250
Delivery time: 8–16 business days
All international shipments include full tracking.
🔁 What is your return policy?
We accept returns of new or slightly used items within 90 days of delivery.
Domestic (Australia): Free return label provided
International: Customer covers return shipping; original AUD $250 shipping fee is non-refundable
Refunds are processed within 10 business days after receiving and inspecting the item.
View our full Returns & Refunds Policy for details.
🛡️ What warranty do you offer?
All products include a 3 to 5-year warranty covering manufacturing defects.
To file a claim:
Email us at info@outboardandsmallengines.com.au
Include your order number and a description of the issue
See our Warranty Policy for full details.
💳 What payment methods do you accept?
We accept the following secure payment options:
Visa / Mastercard
Bank Transfer
Apple Pay
Zelle
Bitcoin (via supported gateways)
All transactions are encrypted and protected by industry-standard security protocols.
🔧 Do you sell new or refurbished products?
Yes — we sell both brand-new and professionally refurbished products.
The condition of each item is clearly listed on its product page.
📞 How can I contact you?
You can reach our support team via:
Phone: +xxxxxxxxxx
Hours: Monday–Friday: 9 AM – 6 PM | Saturday: 10 AM – 4 PM (AEST)
🧾 Do your prices include tax?
Yes — all prices are in AUD and include GST.
📦 How can I track my order?
Once your order ships, you’ll receive an email with a tracking number.
Please allow up to 48 hours for the tracking link to activate.
🛠️ Do you offer installation or servicing?
Not currently. However, we’re happy to assist with setup questions or recommend qualified marine service providers in your area.
📞 Our Contacts
Email: info@outboardandsmallengines.com.au
Phone: +xxxxxxxxxx
🏬 Our Store Address
OUTBOARD AND SMALL ENGINES
123 Bosworth Road
Bairnsdale VIC 3875
Australia
📧 info@outboardandsmallengines.com.au
📞 +xxxxxxxxxx
🌐 www.outboardandsmallengines.com.au
🕒 Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed